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FAQ

Frequently Asked Questions

  1. 1
    Are you a manufacturer or trading company?

    A company integrated with industry and trade.

  2. 2
    What about the shipping methods?

    For urgent order and light weight, you can choose the following express: UPS, FedEx, TNT, Dhl. For heavy weight, you can choose to deliver the goods by air or by sea to save cost.

  3. 3
    What about the payment methods?

    We accept T/T, L/C for big amount, and for small amount, you can pay us by Western Union, Money gram, Escrow on alibaba and etc.”

  4. 4
    How much does it cost to ship to my country?

    It depends on seasons. Fee is different in different seasons. You can consult us at all times.

  5. 5
    What’s your delivery time?

    Usually we produce within 10-20 working days after the payment.

  6. 6
    Can I print our logo/barcode/unique QR code/series number on your products?

    Yes, of course.

  7. 7
    Can I order some sample for our testing?

    Normally, sample is free. But as for special samples, it needs some expense.

  8. 8
    Can you customize my products in special shape?

    Yes, we can offer OEM and ODM.

  9. 9
    How can you make sure we will receive the products with high quality?

    Our QC team will inspect each batch of products before delivery and all the raw material we use eco-friendly material and meet EU standard and US uniform, we have certificates of CE, ROSH, REACH, LFGB.

  10. 10
    What is your MOQ?

    We accetp smaller order,please feel free to contact us.

  11. 11
    Can I get samples?

    Sure. If you need samples with your design, no prblem, we can do that. If you have no account for express, we can use our account, it takes about 3-7 days.

  12. 12
    How long is the sample lead time?

    For exitin samples, it take 2-3 days, if your own designs, about 3-15 days.Anyway ,we will response fast to your request.

  13. 13
    What farmat fo the file do you need if I want my own design?

    We have our own designer ,so had better provide AI, CRD ,PSD ,PDF or JPG ect.

  14. 14
    What is your shipping port?

    Qingdao, Shanghai and Ningbo port.

  1. 1
    What is a Rocket Stove?

    The technology we use is called ‘Rocket Stove’,  It’s a clever design that mixes air and burning gases together inside a vertical insulated combustion chamber that force temperatures to rise to a point where near-complete combustion occurs. This causes to the smoke to be oxidized and converted to heat energy, which makes the stove both very efficient and clean burning.

  2. 2
    Can I use the rocket stove indoors?

    No. 

  3. 3
    What types of fuel can the stove use?

    We can supply two type rocket stove, one can burn wood and dried biomass, the other can burn charcoal.

  4. 4
    How much fuel does the stove need to cook effectively?

    The amount of fuel really depends on the cooking task. When camping, there are usually plenty of sticks nearby to fuel your stove.

  5. 5
    Can my stove be used as a heater?

    We do not recommend our stoves for heating. They were designed to be used outdoors and because they are fully insulated they will not transfer heat effectively, unless you are able to make your own heat exchange adapter.

  1. 1
    How much fuel do you have to use?

    It varies depending on the stove used, climatic conditions and altitude – and how much water needs to be boiled, or the quantity of food that needs to be cooked. 

  2. 2
    What type of metal pot / pan can you use?

    Any metal pots and pans can be used.

  3. 3
    Can I use the stoves indoors?

    Yes, the stoves ensure all approved fuels burn cleanly and is perfect for indoor cooking with adequate ventilation.

  4. 4
    Where can I buy them?

    The easiest place to find out where to purchase is via our website enquiry sheet.

  5. 5
    How much do they cost?

    The prices set will be set by your local retailers. If wishing to order direct, darbo85@vip.126.com

  6. 6
    If I buy multiple stoves, are there any reductions in cost?

    Volume discounts are possible. Each order will be dealt with on its own merits. For order enquiries, please email darbo85@vip.126.com

  7. 7
    How many uses do the stoves have before I have to get a replacement?

    Guaranteed for two years (terms apply).

  8. 8
    Are they safe for children to use unsupervised?

    We do not recommend any stove is left unsupervised in the presence of children or pets.

  9. 9
    Can they be used at high altitude?

    Yes. The Boilex™ Ultraclean stove is designed to work at high altitude with all approved fuels.

  10. 10
    Do the stoves come with instructions for how to use and assembly?

    Yes, full instructions are available on the packaging.

  1. 1
    What is a pellet stove?

    Similar in appearance to a wood-burning stove, a pellet stove is a heating appliance that burns biomass fuels to create heat. Pellet stoves operate by slowly feeding fuel from a storage container called a hopper into the burn-pot, creating a steady flame.

  2. 2
    How are pellet stoves fueled?

    Pellet stoves are fueled by small, tube-shaped pellets that generally measure 6mm or 8mm in diameter and 2-3cm in length. Pellets are a biomass product made of renewable substances including recycled wood waste and plant derivatives.

  3. 3
    How many pellets will I need?

    Please review the diameter of the pellet stove.

  4. 4
    What are the green benefits of heating with pellets?

    Pellet stoves burn very clean and are considered carbon-neutral, with low outside air particulate emissions of between just 0.6 and 1.2 grams per hour. And, because pellet stoves produce less greenhouse gases than fossil fuel systems they are good are a good choice for those committed to protecting the environment. They also help homeowners get closer to “living off the grid” and produce less greenhouse gases than fossil fuel systems.

  5. 5
    Are there any other benefits of heating with a pellet stove?

    Yes! Pellet stoves can also help your family save on heating bills. According to the U.S. Energy Information Administration, the cost of heating by pellet is well below oil, propane or electric. Interested in how much you could save? Check out the pellet fuel cost calculator here! Heating with pellets also offers the ability for your family to better to control heating costs since prices for pellets are much more predictable than that of propane, oil and natural gas.

  6. 6
    How do I control the heat, does it take a lot of work?

    Today’s stove technology is advanced. Many feature programmable thermostats that adjust heat output and control room temperature automatically –a few simple adjustments by the homeowner and the stove does the rest!

  7. 7
    How do I know which pellet stove is right for my home?

    When considering a pellet stove for your home, it’s important to remember one size does not fit all. A stove too large for the heat demand of your house may operate with slow, smoldering fires much of the time to avoid overheating the room, and an undersized stove can be damaged by frequent over-firing to keep up with heat demand. To find the stove that best suits your particular home and heating needs, it’s best to consult with a pellet stove dealer.

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